WFM works within the requirements of the Data Protection Act 1998 and the General Data Protection Regulation 2018 (GDPR). WFM is registered with the Information Commissioner’s Office (ICO) and subject to their oversight and regulation.
This privacy notice outlines the reasons we ask for your personal data, how we manage and look after the data you give to us and your rights under GDPR.
WFM is committed to ensuring the lawful and careful collection of your personal information, the appropriate use and secure storage of your personal information and that we meet our other commitments under the regulations.
Please be assured, your information will not be used by us nor shared with anyone or any organisation for marketing purposes
We are committed to keeping your data as safe and secure as possible and to protecting it against unauthorised access. However, as transmission of information electronically can never be completely secure, we cannot guarantee complete security and your information is provided to us electronically (via the internet/by online means) at your own risk. When requesting information from us by electronic means or sending information to us by electronic means, it is important that you ensure you do so via a channel which you trust to be safe.
Why we need certain personal data from you
WFM provides family mediation services and related services. The reason we need to process some of your personal data is to enable us to provide those services:
- as part of a contract with you;
- to give you access to the mediation information and assessment (MIAM) process introduced under the Children and Families Act 2014, s10.
Information we collect
We may collect the following information to provide a service to you/make a contract with you/provide access to Mediation Information Assessment Meeting (MIAM):
- Personal information including your name, email address, mailing address, phone numbers, date of birth, national insurance number.
- Details of your children and/or details of your finances* dependent on the type of services we are being asked to provide to you.
- From time to time and as permitted by applicable law(s), we may collect other Personal Data about you and update any existing Personal Data that we currently hold from other third-party sources.
We collect your information from
- Referral Forms on our website (these may be completed and sent to us by you or your representative at your request with a view to WFM providing you with a service)
- Referral Forms on our website completed and sent to us by a third party to enable us to give you access to the mediation information and assessment (MIAM) process introduced under the Children and Families Act 2014, s10.
- Electronic and paper-based communications from other referring agencies including but not limited to Cafcass, Family Law Solicitors, HM Courts Services
- telephone conversations, emails, face to face written or verbal communications with you, your representative or a third party
- our appointment/session records
How we Use Your Information
- To provide our services under our contract with you
- To respond to your requests and enquiries
- To give you access to a MIAM
- To improve our services, for example, by requesting feedback, your participation in surveys or other initiatives which will help us to gather information to develop and enhance our services
- To comply with applicable law(s), for example, to comply with a court order or to carry out professional ethics/conduct investigations
- To enable us to maintain our own accounts and records and to support and manage our staff
Lawful Processing of data
We collect and process data in line with our legitimate interests, which include processing such Personal Data for the purposes of
- providing a service to you at your request under contract, and enhancing the provision of our services
- providing access to a MIAM
- administration and service delivery
How long will we keep your information?
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
We will retain your personal data as follows:
- Enquiry data, customer relationship data and notification data will be retained for a minimum period of one month following enquiry date, and for a maximum period of 12 months following enquiry date.
- Correspondence data will be retained for a minimum period of one month following date of correspondence, and for a maximum period of 12 months following date of correspondence.
In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the period of retention of transaction data will be determined based on appropriate financial legislation.
Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.
Sharing and Disclosure to Third Parties
We do not share your personal data with any third parties except in the following circumstances:
- Where there is a risk to children, when we have a duty to alert the relevant authorities (usually local authority social workers) as part of our overall responsibility to safeguard children
- Where you are provided with publicly funded (legally aided) family mediation and the Legal Aid Agency seeks to audit your files
- Where you request or authorise the disclosure of your personal details to a third party.
- Where we are requested to do so by any law enforcement agency, regulator, government authority where we believe this Is necessary to comply with a legal or regulatory obligation
- Where we transfer our assets and business to a third party. Should such a transfer arise, we will use all reasonable efforts to try and ensure that the organisation to which we transfer your information uses it in a manner consistent with this policy.
Where the information is provided to service providers who perform functions on our behalf.
- Hosting providers for the secure storage and transmission of your data
- Legal and compliance consultants or Professional Practising Consultant (PPC)
- Technology providers who assist in the development and management of our website
Parents and Children
If the person about whom we are holding information is below the age of 14 then we will need to seek consent from the parent or legal guardian to provide a direct service (where consent is required). Once a person reaches age 14, we will seek consent direct from them to provide services.
Subject Access/User Rights
Your rights to the data we hold on you are as follows. You have the right to
- be informed of our use of your Personal Data
- access and/or to require the correction or erasure of your Personal Data
- block and/or object to the processing of your Personal Data
- not be subject to any decision based solely on automated processing of your Personal Data
- in limited circumstances, you may have the right to receive Personal Data in a format which may be transmitted to another entity.
You may seek to exercise any of these rights by sending a written request to:
Charlotte Calvert, Director
Windrush Family Mediation Ltd
We work to protect your personal information that we hold, its confidentially, integrity and availability by.
- regularly reviewing our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems
- restricting access to personal information to Staff and Volunteers subject to strict contractual confidentiality obligations including disciplinary action if they fail to meet these obligations
- ensuring we have a Security Information Policy in place which defines the measures we take to protect your personal information. We use a combination of technology and procedures to ensure that our paper and computer systems are protected, monitored and recoverable.
- We only use third party service providers where we are satisfied that they provide adequate security for your personal data.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use
Cookies used by our service providers
We use YouTube to display video content on our website. Google (the owners of YouTube) set several cookies on any page that includes a YouTube video. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of YouTube users, including information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.
We use Google Maps to display the location of our offices and venues. Google set several cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- Google Chrome;
- Internet Explorer;
- Safari; and
Blocking all cookies will have a negative impact upon the usability of many websites.
If you block cookies, you will not be able to use all the features on our website.
Compliance and cooperation with regulatory authorities
Our Details and How to Contact Us
This website is owned and operated by Windrush Family Mediation Ltd.
We are registered in England and Wales under registration number 09906946, and our registered office is at: The Leazings, Witney Lane, Leafield, Witney, OX29 9PG
You can contact us:
- by post, to the postal address given above;
- using our website contact form;
- by telephone, on 01608 637161; or
- by email, using email@example.com.
This page was last updated on Tuesday, 01 May 2018.