Privacy Policy

WFM works within the requirements of the Data Protection Act 1998 and the General Data Protection Regulation 2018 (GDPR).  WFM is registered with the Information Commissioner’s Office (ICO) and subject to their oversight and regulation.

This privacy notice outlines the reasons we ask for your personal data, how we manage and look after the data you give to us and your rights under GDPR.

WFM is committed to ensuring the lawful and careful collection of your personal information, the appropriate use and secure storage of your personal information and that we meet our other commitments under the regulations.

Please be assured, your information will not be used by us nor shared with anyone or any organisation for marketing purposes

We are committed to keeping your data as safe and secure as possible and to protecting it against unauthorised access.  However, as transmission of information electronically can never be completely secure, we cannot guarantee complete security and your information is provided to us electronically (via the internet/by online means) at your own risk.  When requesting information from us by electronic means or sending information to us by electronic means, it is important that you ensure you do so via a channel which you trust to be safe.

Why we need certain personal data from you

WFM provides family mediation services and related services. The reason we need to process some of your personal data is to enable us to provide those services:

Information we collect

We may collect the following information to provide a service to you/make a contract with you/provide access to Mediation Information Assessment Meeting (MIAM):

We collect your information from

How we Use Your Information

Lawful Processing of data

We collect and process data in line with our legitimate interests, which include processing such Personal Data for the purposes of

How long will we keep your information?

Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

We will retain your personal data as follows:

  1. Enquiry data, customer relationship data and notification data will be retained for a minimum period of one month following enquiry date, and for a maximum period of 12 months following enquiry date.
  2. Correspondence data will be retained for a minimum period of one month following date of correspondence, and for a maximum period of 12 months following date of correspondence.

In some cases, it is not possible for us to specify in advance the periods for which your personal data will be retained. In such cases, we will determine the period of retention based on the period of retention of transaction data will be determined based on appropriate financial legislation.

Notwithstanding the other provisions of this section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another natural person.

Sharing and Disclosure to Third Parties

We do not share your personal data with any third parties except in the following circumstances:

Where the information is provided to service providers who perform functions on our behalf.

Parents and Children

If the person about whom we are holding information is below the age of 14 then we will need to seek consent from the parent or legal guardian to provide a direct service (where consent is required).  Once a person reaches age 14, we will seek consent direct from them to provide services.

Subject Access/User Rights

Your rights to the data we hold on you are as follows.  You have the right to

If you have a complaint in relation to the processing of your data carried out under this Privacy Policy, you have the right to lodge a complaint with the Information Commissioner’s Office.

You may seek to exercise any of these rights by sending a written request to:

Charlotte Calvert, Director
Windrush Family Mediation Ltd
The Leazings
Witney Lane
Leafield
OX29 9PG

Information security

We work to protect your personal information that we hold, its confidentially, integrity and availability by.

Website

We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website, we will ask you to consent to our use of cookies when you first visit our website.

About cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

(a) Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

We use YouTube to display video content on our website. Google (the owners of YouTube) set several cookies on any page that includes a YouTube video. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of YouTube users, including information that links your visits to our website with your Google account if you are signed in to one. Information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States This cookie does not identify you personally unless you are logged into Google, in which case it is linked to your Google account.

We use Google Maps to display the location of our offices and venues. Google set several cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users.

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

  1. Google Chrome;
  2. Firefox;
  3. Opera;
  4. Internet Explorer;
  5. Safari; and
  6. Edge

Blocking all cookies will have a negative impact upon the usability of many websites.

If you block cookies, you will not be able to use all the features on our website.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy.  If we receive formal written complaints, we will contact the person who made the complaint to follow up. We will work with the ICO to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent.

Our Details and How to Contact Us

This website is owned and operated by Windrush Family Mediation Ltd.

We are registered in England and Wales under registration number 09906946, and our registered office is at: The Leazings, Witney Lane, Leafield, Witney, OX29 9PG

You can contact us:

  1. by post, to the postal address given above;
  2. using our website contact form;
  3. by telephone, on 01608 637161; or
  4. by email, using enquiries@windrushfamilymediation.co.uk.

This page was last updated on Tuesday, 01 May 2018.